Euclid’s MVCs: Excellence in Specialty Lens Customer Service

At Euclid Vision Corporation, we know that teamwork makes the dream work. Today, we’re highlighting some of Euclid’s MVCs (Most Valuable Consultants), who go above and beyond to deliver excellence in customer service every day.

Meet This Month’s All-Stars!

Jamie Carr – “Overtime Hero” (Customer Service Supervisor)

When the going gets tough, you can always count on Jamie Carr to get the job done. Whether it’s coming through with the right lens adjustment for a tough Ortho-K case, or making sure a lens gets delivered to a patient right before they leave for vacation, Jamie’s got your back!
Stats:
25+ years of optical experience
7+ years of Euclid consultation experience
7500+ Euclid Ortho-K fit assists

Sarah Hurlbert – “The Sharpshooter” (Lens Consultant)

When you need a job done right, Sarah Hurlbert is your go-to consultant. With the lowest order entry error score of all of Euclid’s employees, you know you are in good hands when you get Sarah on the phone. Combine that with her years of experience and amazing customer service, and you have a star player on your hands!
Stats:
21+ years of optical experience
2+ years of Euclid consultation experience
2500+ Euclid Ortho-K fit assists

Lori Smoczynski – “The Closer” (Lens Consultant)

When the kids are out of school for the summer and you’re running from patient to patient, you need to know that any Ortho-K fit challenges that arise will be resolved quickly and efficiently. Luckily, Lori Smoczynski is in your corner, knocking out case after case like a pro.
Stats:
20+ years of optical experience
5+ years of Euclid consultation experience
4000+ Euclid Ortho-K fit assists

Coach’s Corner

“Here at Euclid, we know that our success begins and ends with customer and patient satisfaction. That’s why we invest in building a top-tier team dedicated to delivering outstanding results. Today, I’m proud to spotlight our star consultants—dedicated professionals who show up every day with a commitment to supporting our customers and helping them achieve success in their practices.”

– Abbey Cantolina, Director of Customer Service.